Steven Tallir

Verversstraat 19
1000 Brussel
BelgiŽ

Mobile (work): +32 (0) 497 42 48 42

E-mail (private): steven@tallir.com
E-mail (work): stt@orbotech.com
Website: http://www.tallir.com
 


Personal Information

Marital status: not married
Nationality: Belgian
Date of birth: April 30th 1972

Professional Experience

since 01/02/2009 European Operations Manager

Orbotech SA
Raketstraat 62
1130 Brussel
  • Responsible for
    • Sales Administration
    • Logistics
    • IT Department
    • Infrastructure
    • SOX (Sarbanes-Oxley)
01/08/2007 - 31/01/2009 European Customer Support Manager - Assembly Division

Orbotech SA
Raketstraat 62
1130 Brussel
  • Responsible for
    • All Customer Support related activities:
      • Remote support from the Response Centre
      • On-site interventions
      • Maintenance contracts
      • Scheduling
      • CS budgets (revenues & expenses)
      • ...
    • Efficient interaction between Customers issues & requirements and R&D
    • Cooperation between CS and back office departments
    • CS related interactions with Agents & Distributors
  • Managing a team of 7 engineers and 1 Response Centre Administrator
  • Servicing about 250 customers and 550 systems in 30 European countries
  • Some achievements
    • Drastically improved market perception of CS performance
    • Cleaned up years of administrative backlog & training deficit
    • Hired 3 new engineers and successfully integrated them into the team
    • Implemented clear working procedures & reporting resulting in better knowledge about and measurability of CS performance
    • Established constructive working relationship with other - supporting - departments such as Logistics, Sales Admin, etc...
    • Improved spare part inventory levels (both lower inventory and better spare part availability)
01/04/2003 - 31-07-2007 MIS Manager Europe
 
Orbotech SA
Raketstraat 62
1130 Brussel
  • Responsible for:
    • IT Infrastructure & projects for European organization
    • Coordination between
      • European organization and Corporate
      • Business requirements and IT systems and resources
      • Different European departments
    • IT upgrades, roll-outs and migrations (e.g. MS Windows XP, MS Exchange 2003, MS Outlook & Office 2003, ...)
    • Day-to-day IT support
    • Telecom (fixed and mobile telephony)
    • Infrastructure (offices, renovations, ...)
    • SOX - Sarbanes Oxley compliance
  • Managing 1 direct subordinate (IT Support engineer)
  • Some achievements:
    • Team leader for "Oracle Financials implementation"
    • Team leader for "SOX Compliance"
    • Project coordinator for outsourcing of Spare part inventory to UPS
    • Development of various database-driven web-based tools & systems (eINFO, Timekeeping, Travel Request, ...)
since 01/07/1999 Independent consultant
  • IT-consultancy
  • Database design
    • Telindus "Site management" database
    • Smith & Nephew customer management database
    • Telelight Order management database
  • Web design
  • IT end-user training
    • Nokia
    • HP Indigo
    • Smith & Nephew
  • "Economics" & "VAT" trainings (Bulgaria)
15/07/2000 - 31/03/2003 MIS Application Engineer
 
Orbotech SA
Raketstraat 62
1130 Brussel
  • Responsible for:
    • IT upgrades, roll-outs and migrations (e.g. MS Windows XP, MS Exchange 2003, MS Outlook & Office 2003, ...)
    • Day-to-day IT support
    • Development of solutions for local business needs (reports, web-based systems, etc...)
01/02/1996 - 14/07/2000 IT Trainer
 
V.D.A.B. B.O. Anderlecht
Steenweg op Bergen 1440
1070 Anderlecht
  • IT end-user trainings
    • PC initiation
    • Windows
    • Excel
    • Word
    • PowerPoint
    • Access
    • Outlook
    • C3A - Bestek en meetstaat utility
  • develop training materials for the above mentioned courses
  • consultancy
  • installation & maintenance of hardware & software
  • PC-support
  • automation of internal administration

Degrees

1994-1995 EHSAL
Stormstraat 2
1000 Brussel

Licentiaat in de Handelswetenschappen, specialisatie Bedrijfsinformatica
Dissertation: ĎData mining: het ontdekken van kennis in grote databasesí
Graduated with "Grote onderscheiding"

1993-1994 University of Greenwich
Avery Hill Campus
SE9 6JD Eltham
England

Erasmus exchange program

1990-1993 EHSAL
Stormstraat 2
1000 Brussel

Kandidaat in de Handelswetenschappen

1984-1990 Sint-Lodewijkscollege
Markt 48
9160 Lokeren

Algemeen Secundair Onderwijs: Economische